/personal

Here’s an idea: Use the 80/20 rule to help pick what is important — for the homepage, for application user interface, for your support site, for your first FAQ page.

You can evaluate a proposed design by going through the design and asking for each element: “if I visit here five times, do I need to see this on four of those visits?” If the answer is yes, it stays. If the answer is no, the element or feature can be buried.