Authentic N90 customer feedback 23:26 on Wednesday
Today I got some authentic feedback about the Nokia N90. I was spending the sunny day on a sightseeing boat and flipped my N90 open to send a message. A woman sitting nearby saw my phone and opened the conversation.
Her: Do you know how to use that phone?
Me: I would know if it worked.
Her: I’m only asking because I have the same model and I simply can’t figure it out.
…to which I replied something about fishes, sea water, escape velocity and phone insurance.
A person opening a conversation with a person unknown to her, simply to comment on the miserable user experience and usability of a product. This happening in Finland, the land of the worst small-talkers anywhere in the world, makes this all the more important. When bad experience is a more potent conversation starter than the weather, the manufacturer of the product should be worried.
[tags]user experience, nokia, n90, bad experience, ux, mobile, usability[/tags]